SkillStellar courses, whether instructor-led or self-paced, are designed to impart knowledge beyond the textbook and ensure a gratifying experience. The following Cancellation and Rescheduling Policy sets out the terms of a legally binding agreement that governs the online purchase experience for courses available at www.skillstellar.com. When you purchase any course from SkillStellar, you warrant that you read, understand, and agree to be bound by the conditions and terms given below.
CANCELLATION AND REFUNDS: SESSION RESCHEDULING AND CANCELLATION
- In the unlikely session of force majeure incidents (i.e., earthquakes, floods, explosions, etc.), modest number of enrolments, or instructor illness, SkillStellar reserves the right to cancel, postpone, reschedule, and even change the session location.
- In case SkillStellar cancels a session, delegates will be eligible to receive a 100% refund of the course fees paid earlier. Delegates willing to reschedule their sessions will be accommodated to any upcoming session at no additional cost. However, SkillStellar will not be responsible for refunding any personal expenses (including travel and logistics) incurred by the delegates.
- In such cases, when the delegate requests for a 100% refund of the course fees, SkillStellar will cancel the course enrolment. This means that the participant will have to register and pay again, shall he/she desire to enroll in a similar or different course.
- If a cancellation is made by a delegate 5 days or more prior to the event, 20% of the total paid fee will be deducted, and the remaining amount will be refunded back to the delegate.
- If a cancellation is made by a delegate 5 days or less prior to the event, no refunds will be made.
- No Show policy: Delegates who fail to attend their scheduled training session will not be eligible for a refund.
- If a delegate is unable to attend a scheduled session, he or she can request a rescheduling. However, if the rescheduled session falls outside the initial course access duration, the delegate will be required to pay a rescheduling fee of $50.
CANCELLATION AND REFUNDS: EXAM REGISTRATION SERVICE
SkillStellar provides exam registration services for learners across the training courses offered. Below are the exam registration terms and conditions that the delegates must comply with.
- All exams are scheduled within 1 year from the date on which the learner registers for the course.
- Registrants are required to provide SkillStellar with additional information that is necessary for filling the exam application and scheduling it on time.
- Registrants are not eligible for refund of examination services’ registration fees.
- It might take up to 7 working days to process and complete the examination applications.
CANCELLATION AND REFUNDS: CERTIFICATES
The delegate is eligible to receive soft copies of the certificate from the accreditation body as well as SkillStellar. If the delegate needs a printed copy, he or she would be required to pay additional charges (actual) that are levied for shipping and handling.